Privacy Policy

NudgeBell is a web-based reminder service operated as a sole proprietorship. We can be reached at hello@nudgebell.app. By using NudgeBell you agree to this policy.

You can create an account by signing in with Google, or by messaging our WhatsApp number (then your account is your phone number, with no email until you sign in with Google). When you use NudgeBell we collect:

• Your name and email address (via Google login through Clerk), if you sign in with Google
• If you message us on WhatsApp: your phone number and the reminders you send us (we keep each reminder's text and time, not a copy of your whole message)
• Your phone number (to deliver SMS, WhatsApp, and voice call reminders)
• Reminder content you create: titles, descriptions, scheduled dates and times
• Delivery logs: which notifications were sent, at what time, and whether they were acknowledged
• Payment information: processed entirely by Dodo Payments, we do not store card details
• Usage data: pages visited, actions taken, browser type, device type, IP address

We use your data only to:

• Deliver the reminders you schedule via your chosen channels
• Process your subscription and credit purchases
• Send you account-related emails (billing receipts, password resets, service updates)
• Improve the product based on usage patterns
• Respond to support requests

We do not use your data for advertising. We do not sell your data to anyone. We do not send you marketing emails without your consent.

We share your data only with the third-party services required to run NudgeBell:

• Clerk: authentication and user account management
• Supabase: database and data storage
• Twilio: delivery of SMS, WhatsApp messages, and voice calls. Your phone number is passed to Twilio to deliver reminders you have scheduled and to receive the messages you send to our WhatsApp number.
• Resend: delivery of email reminders and account notifications
• Dodo Payments: payment processing. We pass your email and billing information to process transactions.
• Inngest: background job scheduling for reminder delivery
• Vercel: hosting and infrastructure
• Anthropic: understanding the reminders you type (the text you type in the reminder box or send us on WhatsApp is sent to Anthropic's Claude to read the time and channels)

All third-party providers are bound by their own privacy policies and data processing agreements. We do not share your data with anyone beyond what is listed here.

We only message you about reminders you set: the reminders themselves, and replies to messages you send us on WhatsApp (including a short note if your reminders pause because your credits ran out). We never use your number for marketing and we never share it with advertisers. Reply STOP on WhatsApp at any time and nothing more is sent to your number; reply START to turn reminders back on.

We retain your data for as long as your account is active. If you delete your account your personal data is deleted immediately and permanently, except a one-way scrambled (hashed) form of your phone number, kept so free credits are given once per number and a STOP you sent keeps being respected. Delivery logs are retained for 90 days for debugging purposes, then permanently deleted. Payment records are retained for 7 years as required by financial regulations.

We use essential cookies only, required for authentication and session management. We do not use tracking or advertising cookies.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data. If you use NudgeBell only on WhatsApp, send DELETE MY ACCOUNT to our WhatsApp number and your account and reminders are deleted straight away. If you sign in with Google, delete your account in Settings.
• Export your data
• Withdraw consent at any time

To exercise any of these rights email us at hello@nudgebell.app.

We use industry-standard security measures including HTTPS encryption, secure authentication via Clerk, and access controls on our database. No system is 100% secure. If you believe your account has been compromised, contact us immediately.

NudgeBell is not intended for anyone under the age of 18. We do not knowingly collect data from children.

We may update this policy from time to time. We will notify you of significant changes by email (accounts without an email: on this page, with a new effective date). Continued use of NudgeBell after changes constitutes acceptance.

For any privacy-related questions: hello@nudgebell.app